After a near 24-hour disruption in REV Cable Bahamas services, inclusive of Internet and telephone to thousands of its Grand Bahamian subscribers, services were fully restored shortly before 3:00 p.m. Friday (October 12) afternoon.
Late afternoon on Thursday, October 11 as well as early yesterday morning, The Freeport News was inundated with calls from residents as well as business establishments, complaining about the disruption in their REV Cable Bahamas services.
This daily made several attempts to contact Dave Burrows, Vice President of Marketing for REV, however, up to press time, calls and emails remained unanswered.
However, the company regularly updated its Facebook page (REV Cable Bahamas), advising customers on the status of the restoration process.
Shortly after 2:00 p.m. on October 11, a statement was released on the social media page informing that a major Internet outage was reported in Freeport and had affected a number of subscribers throughout the island.
Providing clarity as to the reason for the abrupt outage, the page was periodically updated, with a post shortly before 5:00 p.m. which read, “The problem has been identified … A Technical Team is currently troubleshooting; more updates will be posted.”
Shortly before 10:00 p.m. REV Cable Bahamas representatives continued to relay updates on the issue, which affected a fibre stand, where they continued to inform their customers that their team was continuing to investigate the outage, and that they were still actively “exhausting all possible options to restore all services.”
Again, on Friday afternoon, the updates continued, with the REV team informing that their Technical Team was continuing their efforts to rectify the problem.
With a sigh of relief from many of their consumers, this daily began receiving reports from various subscribers on the island, shortly after 2:00 p.m. Friday, that their Internet and telephone services had been restored.
At 2:40 p.m. the REV Bahamas Facebook page was once again updated with the post, “All affected services in Grand Bahama are now restored.”