The Grand Bahama Port Authority (GBPA) ‘My Grand Bahama’ Campaign is gearing up to host Starter and Refresher Customer Service sessions to equip local businesses with practical tools to serve residents and visitors well.
Campaign representatives held a press conference yesterday – Thursday, July 11 – at the GBPA Headquarters to provide details on the upcoming initiative.
GBPA Senior Manager of Business Development Derek Newbold, stated that this month the campaign will kick-off with summer training sessions on Thursday, July 18, as organizers work towards developing a campaign called, ‘The Best of Grand Bahama.’
“This is really highlighting and identifying those businesses that provide exceptional customer service here in Freeport,” he revealed.
Newbold furthered that they would be providing refresher training on July 18 to ‘My Grand Bahama’ certified candidates.
“This same day we will also be providing training to starters who have not gone through our programme as yet,” he added.
The training session for starters will begin at 9:00 a.m. Refresher candidates will participate in a 2:00 p.m. training session.
Persons can register for this course at events.gbps.com or call 350-9018 for more information, Newbold noted.
The ‘My Grand Bahama’ Campaign began its journey to improve the state of customer service on the island in 2016. Since then organizers have provided more than 2,000 individuals with customer service training, through various trainers.
“This represents both the public and private sectors,” he added, noting that this includes 80 different companies from both the public and private sectors in Grand Bahama.
“To support our efforts and gather feedback from the general public we launched the My Grand Bahama App,” he added.
Newbold explained that the App gives the unfiltered access to the daily experiences throughout the city of Freeport.
He revealed that feedback on the App has been, generally, good and promising. “Persons described the App as being a useful tool. I think persons are surprised at the level of engagement it provides.”
He explained that business owners or managers rarely get the opportunity to engage with their customers.
“They are not there all the time,” he added.
He said that staff members often report customer service issues to them, but if persons utilize the App they can have their concerns heard, whether positive or negative.
“Not just from a negative standpoint, if you want to commend someone you can also commend someone for great or exceptional customer service,” he said.
Newbold noted that they would like to have more people using the App, and this year’s campaign will help to promote the App.