Cable Bahamas Ltd., up to press time on Wednesday, confirmed that 97 percent of REVTV video services were restored across the entire Cable Bahamas national network, but informed that technical teams continue to work to restore the remaining video channels.
The company was bombarded with thousands of complaints from various customers in reference to the mass outage of channels all day Tuesday (March 21). David J. Burrows, Vice President of Marketing for Cable Bahamas Ltd. issued a statement addressing the cable services issues. Burrows stated that on Tuesday (March 21), “Cable Bahamas experienced service issues on its video network. This resulted in multiple channels across New Providence, Abaco, Grand Bahama and Eleuthera experiencing intermittent service outages.”
“Technical teams immediately launched response protocols and began investigations. Multiple vendors were engaged to assist Cable Bahamas' engineers in troubleshooting the issue. Due to the malfunction of a major piece of equipment repairs have taken longer than anticipated,” he said.
According to Burrows restoration of services began early Wednesday (March 22) morning and the technical teams were able to begin stabilization of the network. However, during this period, the system restoration suffered, but he emphasized that the Cable Bahamas technical teams and vendors continued to work through the issues.
“Cable Bahamas apologizes for the inconvenience and frustration our subscribers are experiencing at this time. Every effort is being made to fully restore all services as quickly as possible and we will continue to monitor the network for any anomalies.
“In appreciation of customers’ patience and understanding, all REVTV services will be made available to all subscribers on all set-top boxes this weekend beginning Friday, March 24 0starting at 6:00 p.m. through Monday, March 27, at 6:00 a.m.
Published Thursday, March 23, 2017